Frequently Asked Questions
How do I apply for an apartment?
Applications can be completed entirely online through our community website. Simply select a floor plan to begin the straightforward process of securing your new home.
What income, credit, and screening qualifications are needed to apply?
Verifiable gross income must equal at least three times the monthly rent. This standard screening process helps maintain a reliable and pleasant neighborhood environment for everyone.
How long does the application approval process typically take?
The application approval process typically takes between 24 and 48 hours. Our team works quickly to review your information so you can confidently plan your move.
What are your available lease terms and lengths?
We offer flexible lease agreements for terms up to 18 months. This variety allows you to select a timeframe that comfortably fits your everyday routine.
What is the total estimated cost due at move-in (deposits & fees)?
Expected move-in costs feature a $225 non-refundable administrative fee and a $55 application fee per adult applicant. You will also need to pay a standard security deposit ranging from $1,000 to $3,000 to finalize your move.
Are security deposits refundable?
Security deposits are fully refundable at the end of your lease. Simply return the residence in good condition without past-due balances to receive your funds back after a final walkthrough.
What is the penalty for breaking a lease, or do you allow lease transfers?
Breaking a lease requires a 60-day written notice and a termination fee equal to two months of rent. This clear policy provides a manageable option should your living situation unexpectedly change.
Are pets allowed, and what are the restrictions/fees?
Our community welcomes up to two dogs or cats per residence with no weight limits, though specific breed restrictions and PetScreening apply. A $300 non-refundable administration fee and a $30 monthly rent per animal ensure your companions can comfortably join you.
Is renter's insurance required?
Renter's insurance with $100,000 in personal liability coverage is required for all residents. Maintaining an active policy protects your personal belongings and provides valuable peace of mind.
Is this a smoke-free community?
This property is not a smoke-free community. Please contact our on-site team for specific details regarding designated smoking areas and related guidelines.
What is the policy on subletting or Airbnb/Short-term rentals?
Subletting and short-term rentals like Airbnb are strictly prohibited. This rule ensures a consistent, welcoming neighborhood for all long-term residents.
What is the guest policy for overnight stays?
Guests staying for more than 14 consecutive days must be officially added to your lease agreement. This procedure ensures our occupancy records remain accurate and everyone has proper access to the community.
Do you offer virtual, self-guided, or in-person tours, and how do I schedule one?
In-person tours can be easily scheduled online through our community website. This convenient option allows you to explore the property directly with our friendly leasing team.
How do I handle maintenance requests?
Our on-site property management and maintenance teams are readily available to handle service requests. They work efficiently to resolve issues and keep your home running smoothly.
How do I pay rent? Can I pay online?
Rent can be paid securely through our online services. This digital system makes managing your monthly payments completely effortless.
What utilities are included in the rent?
Utilities are separate from the base rent. Residents manage their own essential services alongside a $25 monthly trash removal fee and a $10 pest control charge.
Which providers are available for internet and cable?
The residences are fully cable-ready and equipped for high-speed internet and Wi-Fi access. This modern setup means you can get connected online shortly after moving in.
What appliances and finishes are included in the kitchen?
Kitchens are equipped with quartz or granite countertops, versatile eat-in islands, and a complete suite of stainless steel appliances. These practical features create an ideal space for preparing daily meals.
What general features and finishes are standard in the apartments?
Standard interior features include open-concept layouts, vaulted ceilings, and generous walk-in closets. Many floor plans also offer outdoor terraces or balconies, while select townhomes feature private street-front entrances.
What type of flooring do the apartments have?
The residences feature a mix of hardwood, vinyl, and carpet flooring. These attractive materials are highly durable and remarkably easy to clean after a busy day.
Is laundry included in the apartment?
Every residence comes equipped with a dedicated washer and dryer. Having these appliances right in your home means you can manage laundry at your own pace without any extra trips.
Do the apartments have A/C or specific climate control?
The residences feature built-in air conditioning, heating systems, and ceiling fans. You can easily adjust the indoor climate to stay comfortable no matter the season.
Does the apartment have extra storage space?
Floor plans include large walk-in closets and extra storage areas, while select layouts offer an adaptable flex room. These practical spaces provide plenty of room to organize all your belongings.
What other community amenities are available?
Community amenities range from a swimming pool and the CODE Wellness fitness center to sand volleyball courts and a pet play area. You can also grab a great meal at The Goat Restaurant and Bar without leaving the neighborhood.
What are the hours for the pool, gym, and clubhouse?
The fitness center is open 24/7, the pool is accessible daily from 9:00 AM to 9:00 PM, and the clubhouse operates during specified daytime hours. These extended schedules allow you to work out or relax whenever it fits your routine.
Does the community host resident social events?
Our team hosts year-round resident events, planned social activities, and professionally taught fitness classes. These frequent gatherings provide a fantastic opportunity to connect with your neighbors.
Is the apartment set up for remote work?
Select residences include an adaptable bonus space or flex room. These quiet areas make it simple to maintain a productive and focused work-from-home routine.
Is the building secured or controlled access?
The community utilizes a controlled access entry system. This practical feature ensures a reliable and focused environment for all residents.
What is the parking situation (including EV charging)?
Parking options feature included surface spots and available garages. This straightforward setup ensures you can always find a convenient place for your vehicle.
Where do guests park, and do they need a permit or pay a fee?
Guest parking operates on an open basis throughout the property without any required permits or fees. This welcoming policy makes it incredibly easy for friends and visitors to drop by.
How do I get my packages (is there a locker system)?
Packages are delivered directly to your door, placed in your mailbox, or checked in at the leasing office. This flexible receiving process ensures your deliveries are always handled properly.
Are the apartments ADA accessible, and do the buildings have elevators?
The property offers wheelchair-accessible floor plans. These thoughtfully designed homes guarantee comfortable and practical entry to your living space.
What are the closest options for grocery and dining?
You can dine on-site at The Goat Restaurant and Bar, or visit the diverse retail and dining options directly across the street at The Avenue shopping center. Having these accessible locations so close to home makes daily errands completely stress-free.
How close is the property to major highways, commuter routes, or specific major employers?
The property is located just off I-24 and sits roughly one mile from Saint Thomas Rutherford Hospital. We also offer preferred employer discounts for military personnel and first responders to support our local community.
Is public transportation easily accessible?
Public transportation options are located within two miles of the property. These nearby transit routes provide a reliable alternative way to navigate the surrounding area.
What schools and school districts are in the area?
Assigned neighborhood schools include Cason Lane Academy Elementary, Poplar Hill Elementary, Blackman Middle School, and Blackman High School. This established educational network provides reliable pathways for learning close to home.